Refund policy
Return and Refund Policy
Returns and Exchanges: Falcon Bullion is dedicated to providing a seamless customer experience while adhering to UAE Consumer Protection Laws. Our policy is designed to protect your rights as a consumer while ensuring fair business practices.
Eligibility: To qualify for an exchange, please ensure the following criteria are met:
- The request is initiated within 3 days upon receiving the item
- The item is in its original condition, unaltered, and in its original packaging.
- Proof of purchase, such as the original receipt or order confirmation, is provided.
Process:
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Contact Us: To request an exchange, please contact our Customer Service team at info@falconbullion.com Provide your order details and reason for the exchange.
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Approval: Upon reviewing your request, we will inform you of its approval or rejection. If approved, you will receive instructions for the exchange process.
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Exchange: Ship the item to the address provided by our Customer Service team. Ensure secure packaging to prevent damage during transit.
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Inspection: Our team will inspect the returned item to verify its eligibility. If the item meets the criteria, we will proceed with the exchange.
Refunds:
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Certain items are non-returnable as per UAE law. These include:
- Bullion items with fluctuating market values.
Exchanges:
- Exchanges for a different product are processed after inspection of the returned item.
Non-Eligible Items:
Shipping Costs:
- Customers are responsible for return shipping costs, unless the return is due to our error.
Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately. We will arrange a replacement, covering return shipping costs.
Consumer Protection:
- This policy aligns with UAE Consumer Protection Laws and respects your rights as a consumer. Our aim is to provide a transparent and fair shopping experience.
Contact Information: For inquiries or concerns about our Return and Refund Policy, contact us at info@falconbullion.com